Gartner Research

Hype Cycle for Utility Industry IT, 2016

Published: 22 July 2016

ID: G00290049

Analyst(s): Chet Geschickter


This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous services. It covers technologies for commodity, asset, revenue and customer life cycle processes for electric, natural gas and water utilities.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Blockchain
    • Energy Sharing Platform
    • Intelligent 3D Models
    • Virtual Personal Assistants
    • Bimodal
    • Drones (Commercial UAVs)
    • Geospatial Platform
  • At the Peak
    • Energy Efficiency Gamification
    • IT/OT Convergence and Alignment
    • Event Stream Processing
    • Lidar
    • Mobile Customer Interaction Channel
    • Internet of Things
    • Industrial Operational Risk Management
    • Meter Data Analytics
    • Big Data
  • Sliding Into the Trough
    • Energy Efficiency Program Management
    • BPM
    • Consumption Analytics
    • Emissions Position Management
    • Social CRM
    • Advanced Distribution Management Systems
    • Industrial Operational Intelligence
    • Asset Performance Management
    • Cloud
    • Transmission Outage Management
    • Demand-Response Management Systems
  • Climbing the Slope
    • Asset Investment Planning
    • CIM Integration Standards
    • Business Process Outsourcing
    • Wholesale Market Operations
    • Meter Data Management
    • Load Forecasting
    • RF Networks for Utility Field Applications
    • Distribution Design Tools
    • Outage Management Systems
  • Entering the Plateau
    • GIS
    • Transmission and Distribution Network Engineering Analysis Tools
    • Customer Relationship Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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