Gartner Research

ITScore for Business Continuity Management

Published: 22 July 2016

ID: G00311263

Analyst(s): John Morency , Roberta Witty


To improve the maturity of the BCM program, BCM managers must actively assess the maturity of their programs to ensure that current and future resilience needs are addressed. Gartner's ITScore for BCM is a maturity self-assessment tool that delivers this capability.

Table Of Contents


  • An Introduction to the ITScore Approach to Assessing BCM Maturity

Overview of Maturity Levels or Phases

  • Dimensions and Key Indicators of BCM Maturity
    • Dimensions
    • Key Indicators

Level Descriptions

  • Level 1: Initial
    • Characteristics
    • Recommended Actions for Improvement
  • Level 2: Developing
    • Characteristics
    • Recommended Actions for Improvement
  • Level 3: Defined
    • Characteristics
    • Recommended Actions for Improvement
  • Level 4: Managed
    • Characteristics
    • Recommended Actions for Improvement
  • Level 5: Optimizing
    • Characteristics
    • Recommended Actions for Improvement

Summary of Changes

How to Use This Assessment

Gartner Recommended Reading

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