Gartner Research

Hype Cycle for Infrastructure Services, 2016

Published: 22 July 2016

ID: G00289896

Analyst(s): Rob Addy , Christine Tenneson


Innovation Triggers on this Hype Cycle include IoT-related services and smart services such as self-configuring infrastructure, cognitive-enabled services and intelligent-process autonomic services. Cloud-based services continue to mature, and most are now in the Trough of Disillusionment.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Self-Configuring/Self-Sufficient Infrastructure
    • Compute Futures Trading
    • User Enrichment Services
    • Cognitive-Enabled Services (Smart-Machine-Enabled Services)
    • Immutable Infrastructure
    • IoT Business Solutions
    • Serverless Infrastructure
    • Intelligent Process Services (Smart-Machine-Enabled Services)
    • Federated Service Desk for CSB
    • IoT Platform
    • IoT Services
  • At the Peak
    • NFV Services
    • Cloud Service Brokerage via Outsourcers and SIs
    • Predictive Support
    • Outcome-Based Service Contracting
    • Managed Mobility Services
    • Persona-Based Workplace Services
  • Sliding Into the Trough
    • Proactive Service Desk
    • Private PaaS
    • Cloud Service Brokerage
    • Hybrid Cloud Computing
    • Private Cloud Computing
    • Cloudbursting
    • Managed Machine-to-Machine Communication Services
    • Platform as a Service (PaaS)
    • Cloud Computing
    • Multidiscipline Service Desk Outsourcing
    • Private IaaS
    • Virtual Machine Backup and Recovery
    • Disaster Recovery as a Service
    • Managed WLAN
    • Public Cloud Storage
    • Cloud UC (UCaaS)
    • Multisourcing Service Integrator
  • Climbing the Slope
    • Proactive Support
    • IaaS+
    • IT Infrastructure Utility
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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