Gartner Research

Change Management for Supply Chain Leaders: Deliver Tough News With Empathy and a People-Focused Plan

Published: 19 July 2016

ID: G00302407

Analyst(s): Pam Fitzpatrick


Leaders must communicate authentically and compassionately with employees who are impacted by layoffs or restructuring. Develop a plan to deliver these messages with heart to build trust with remaining employees and give dignity to those who are leaving.

Table Of Contents
  • Key Challenges



  • Craft Initial Messages to Answer Three 'Whys' and Paint a Picture of the Future
    • Use an 'Explainer' to Describe the Underlying Strategy and Future Plans
    • Review, Rehearse and Refine
  • Complete a Simple Stakeholder Analysis and Communications Plan for Delivering Messages and Listening to Responses
    • Assess How Different Groups Will Be Affected
    • Develop a Simple Communications Plan
  • Prepare and Practice
  • Make the Announcement While Setting the Tone for Moving Forward
    • Allow Time and Space for Employee Reactions
  • Plan Postannouncement Support
    • Keep Your Focus on Your People
    • Make Yourself Available for Employee Conversations

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