Gartner Research

Forecast Overview: Consumer Communications Services, Worldwide, 2016

Published: 19 July 2016

ID: G00300420

Analyst(s): Amanda Sabia , Neha Gupta , Fernando Elizalde , Derek O'Donnell, Stephanie Baghdassarian


As consumers across the world are relying on mobile and switching to apps for content consumption and communication, instead of voice, strategic planners within CSPs need to ensure they optimize their offerings to show added value driving an increase in consumer spending.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • Market Characteristics
    • Fixed Communications Services
    • Mobile Communications Services

Foundational Assumptions

  • Consumer Demand
    • Demographics
    • Macroeconomics
    • Consumer Purchase Preferences and Usage Behavior
  • Technology Provider Supply
    • Technology Roadmap
    • CSP Pricing Strategies
    • Regulation
    • Competitive Environment
    • Adjacent Services
    • Substitution Products

Market Model or Methodology

  • Influencing Factors
    • Consumer Demand
    • Technology Provider Supply

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