Gartner Research

Smart Machines Will Fundamentally Change Infrastructure Outsourcing Services for the Better

Published: 22 July 2016

ID: G00299181

Analyst(s): David Ackerman , William Maurer


Sourcing executives must plan for smart-machine-based services to evolve within 18 to 24 months, and radically impact current or planned infrastructure outsourcing engagements. Smart machine capabilities must be contracted for in order to realize the full benefit of cost optimization enhancements.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Smart-machine-based services will eliminate the trade-off between cost and quality, and start to make IT service levels obsolete, thus causing sourcing executives to shift to business-based requirements
  • Sourcing executives, in the next 18 to 24 months, will experience new factors that impact deal scope and speed of change, all centered on new smart machine delivery
  • Sourcing executives lacking effective contract capabilities cannot take advantage of smart machine impact and the changes that smart machines will bring

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