Gartner Research

Hype Cycle for the Telecommunications Industry, 2016

Published: 22 July 2016

ID: G00290564

Analyst(s): Gyanee Dewnarain


Digital transformation is disrupting every element of the telecommunications industry value chain. This Hype Cycle identifies the key tools, systems, methodologies and solutions that communications service providers need to embrace to stay relevant in a digital environment.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • CSPs' Products and Services
    • CSPs' Customers
    • CSPs' Competitors
    • CSPs' Internal Organization
    • Key Movements and Observations
    • Innovation Trigger
    • Peak of Inflated Expectations
    • Trough of Disillusionment
    • Slope of Enlightenment
  • The Priority Matrix
    • Short- to Medium-Term Opportunities
    • Medium- to Long-Term Opportunities
  • Off the Hype Cycle
  • On the Rise
    • Omnichannel Apps
    • IoT Business Solutions
    • 5G
    • Platform Business Models
    • Bimodal IT
    • IoT Platform
    • IoT Services
  • At the Peak
    • Customer Journey Analytics
    • eSIM
    • Minimum Viable Product for Enterprise
    • CSP Anonymized Data Services
    • CSPs as Cloud Service Brokerages
    • Smart City Framework
    • Cybersecurity
    • Managed Mobility Services
    • Web Real-Time Communications
    • Big Data
    • DevOps
    • Digital Commerce
    • Open APIs
  • Sliding Into the Trough
    • Hybrid Cloud Computing
    • Advanced Metering Infrastructure
    • Innovation Management
    • Managed Machine-to-Machine Communication Services
    • Digital Wallets
    • CSP Network Function Virtualization
    • Software-Defined Networking
    • Telecom Analytics
    • Voice Over Wi-Fi
    • Mobile Health Monitoring
  • Climbing the Slope
    • Customer Self-Service Suites
    • Direct CSP Billing
    • Internet Video
    • Crowdsourcing
    • Unified Communications and Collaboration
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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