Gartner Research

Critical Capabilities for Unified Communications

Published: 26 July 2016

ID: G00291440

Analyst(s): Bern Elliot , Steve Blood , Megan Fernandez

Summary

Changes to the ways people work together are redefining how IT leaders should assess the product capabilities of unified communications providers. This is placing an increased focus on single-vendor platforms to meet the majority of core UC functional requirements.

Table Of Contents

What You Need to Know

Analysis

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE
    • Avaya
    • Cisco
    • Huawei
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Unify
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Conferencing
    • Instant Messaging and Presence
    • Workstream Collaboration
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid On-Premises/Cloud
  • Use Cases
    • Full UC With Strong Telephony
    • Full UC With Strong Collaboration
    • Full UC for Midsize Organization
    • Ability to Offer Hybrid Solutions
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.