Gartner Research

Critical Capabilities for Unified Communications

Published: 26 July 2016

ID: G00291440

Analyst(s): Bern Elliot , Steve Blood , Megan Fernandez


Changes to the ways people work together are redefining how IT leaders should assess the product capabilities of unified communications providers. This is placing an increased focus on single-vendor platforms to meet the majority of core UC functional requirements.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ALE
    • Avaya
    • Cisco
    • Huawei
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Unify
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Telephony
    • Conferencing
    • Instant Messaging and Presence
    • Workstream Collaboration
    • Clients
    • Interoperability/Integration
    • Administration
    • Hybrid On-Premises/Cloud
  • Use Cases
    • Full UC With Strong Telephony
    • Full UC With Strong Collaboration
    • Full UC for Midsize Organization
    • Ability to Offer Hybrid Solutions
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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