Gartner Research

Leading HDOs Focus on 12 Categories of Patient Engagement Technology

Published: 26 July 2016

ID: G00303347

Analyst(s): Richard Gibson, M.D.


Value-based payment is pressuring HDO CIOs to use patient engagement tools, but making the right choice among myriad options is daunting. We categorize patient engagement technologies to help CIOs navigate the marketplace and identify the proper tools for their clinical and business strategies.

Table Of Contents


  • Introduction
  • Twelve Categories of Patient Engagement Technology
    • Interactive Patient Care Systems
    • Patient Portals
    • Personal Health Management Tools
    • Patient Decision Aids
    • Wearables and Quantified Self
    • E-Visits and On-Demand Virtual Visits
    • Campaign Management
    • Care Coordination and Management Applications
    • Proactive Communications Applications and Services
    • Voice of the Customer
    • Contact Center Solutions
    • Data-Driven Marketing
  • Multicategory Products

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