Gartner Research

Realizing Postclosure M&A Synergies in CSPs

Published: 29 July 2016

ID: G00290487

Analyst(s): Scott Eivers, Neil Osmond , Angelo Marotta


Many network communications service providers are pursuing mergers and acquisitions. With more than half of all synergy-relevant integration activities critically dependent on IT, CSP CIOs play a crucial role in delivering successful integrations.

Table Of Contents
  • Key Challenges



  • Ensure Factors for Achieving Successful Integration Are Considered and Understood Early in the Merger Process
    • Consider Factors Impacting the Realization of IT Synergies
    • Establish a Decision Framework and Communicate Expectations
    • Ensure the Project Is "Business-Led"
  • Balance Short-Term Synergies With Longer-Term Digital Process Transformation
  • Identify and Prioritize Synergy Opportunities Within IT Domains
    • Achieving IT Synergies
    • Balance the Need for Quick Wins With Longer-Term Synergies
    • Achieving Domain-Based Synergies
    • Workforce Management

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