Gartner Research

Market Guide for ITSSM Tool Implementation, Consulting and Managed Services

Published: 26 July 2016

ID: G00308136

Analyst(s): Mark Ray , William Maurer , David Ackerman


In a bid to drive service standardization and optimize costs, organizations are turning to a new generation of ITSSM tools. When skills are in short supply, sourcing executives can use this Market Guide to find the right implementation partner to reduce risk and accelerate the delivery of benefits.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Accenture
  • AdQuam
  • Capgemini
  • CDW
  • Corporate Software Services (CSS)
  • CSC (Fruition Partners)
  • Deloitte
  • Econocom
  • Flycast Partners
  • FMX Solutions
  • Fujitsu
  • Hewlett Packard Enterprise (HPE)
  • IBM
  • Infosys
  • Insight
  • ITSM Group
  • KPMG
  • Maryville Technologies
  • SHI
  • Siemens
  • Sierra Systems
  • Sonda
  • Synergy ITSM
  • Tata Consulting Services
  • Tech Mahindra
  • Thebes Group
  • Wipro

Market Recommendations

Gartner Recommended Reading

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