Gartner Research

IT Vendor Management and Procurement Must Become Collaborators, Not Competitors

Published: 26 July 2016

ID: G00304472

Analyst(s): Joanne Spencer

Summary

Optimizing external spend and vendor performance requires an integrated organizational strategy and formal governance. To improve efficiency, IT VM, procurement, and sourcing must collaborate to define responsibilities and decision authority for vendor strategies and relationships.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Break Through Barriers — Harmonize IT Vendor Management, Sourcing and Procurement Governance Policies
  • Develop a Simplified Responsibilities Matrix for Multiple Specialists to Operate as One Coherent Team
  • Create a Collaborative Culture Using Performance Metrics That Measure the Successful Utilization of Suppliers
  • Case Study

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