Gartner Research

Use the Right Metrics in the Right Way for Enterprise Agile Delivery

Published: 28 July 2016

ID: G00309193

Analyst(s): David Norton , Bill Swanton


As application leaders scale agile development and DevOps to efforts requiring many teams, they struggle to find the right metrics to track their progress. Our research shows that a minimalist combination of dashboard metrics at the product level and diagnostic metrics at the team level works best.

Table Of Contents
  • Key Challenges



  • Use Metrics to Identify Trends in Customer Value, Velocity, Quality and Organizational Effectiveness
  • Use a Minimum of Dashboard Metrics to Track Progress Toward Objectives, Not to Compare Team or Individual Performance
  • Let Teams Select Their Own Diagnostic Metrics to Diagnose Problems and Improve Performance
  • Track Product Metrics at the Epic Level or Higher, Reserving Metrics Based on Stories for Team-Based Use

Case Study

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