Gartner Research

The First Three Steps in Evaluating the Role of Head-Mounted Displays for Field Service

Published: 29 July 2016

ID: G00301224

Analyst(s): Angela McIntyre, Jim Robinson , Brian Blau


Field service executives are asking IT leaders to develop pilot deployment plans to equip field technicians with smart glasses and other head-mounted displays. This research helps IT leaders define how HMDs fit an existing technology and business strategy before evaluating specific vendors.

Table Of Contents
  • Key Challenges



  • Identify the Key Business Outcomes Most Critical to Improving Service Delivery
    • Technical Prerequisites
  • Review Other HMD Device Use Cases and Associate Them to Key Business Outcomes
  • Capture Compliance, Privacy, Safety and Security Obligations

Case Study

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