Gartner Research

APM and End-User Experience Monitoring for Healthcare Providers

Published: 29 July 2016

ID: G00311047

Analyst(s): Gregg Pessin


Year over year, HDOs become more dependent on their IT systems to support the business of care delivery. Heightened end-user IT performance and availability expectations have made application performance monitoring and end-user experience monitoring a strategic imperative.

Table Of Contents


  • The Value of Performance
  • Application Performance Monitoring and End-User Experience Monitoring
  • The EHR and Other System Failure Risks
  • Avoid the Risks — Create a Service Map
  • Identify Available Performance Measurements and Bridge Gaps
  • Complete the Picture With EUEM

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