Gartner Research

Market Insight: Service Providers Must Plan Now for Smart Machine Investments to Remain a Step Ahead of the Competition

Published: 29 July 2016

ID: G00308369

Analyst(s): Alex Soejarto, Frances Karamouzis

Summary

Smart machines are on the rise and will augment talent and debunk the idea that people and process are inseparable. Years of labor arbitrage for advantage will cede to automation arbitrage. Strategic planners have a mandate to invest in new approaches or fall behind the competition.

Table Of Contents

Analysis

  • Self-Learning Sets Smart Machines Apart
  • Opportunities for Service Providers to Bring Value Through Smart Machines

Background and Context

  • Service Providers' Offerings Will Evolve to Address Smart Machines
    • IoT Is Just Emerging and Is Ripe for the Evaluation of Solutions With Smart Machines
    • Data and Analytics Represent the Fuel for Smart Machine Growth

The Impact

Conclusion

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