Gartner Research

Market Insight: Service Providers Must Plan Now for Smart Machine Investments to Remain a Step Ahead of the Competition

Published: 29 July 2016

ID: G00308369

Analyst(s): Alex Soejarto, Frances Karamouzis


Smart machines are on the rise and will augment talent and debunk the idea that people and process are inseparable. Years of labor arbitrage for advantage will cede to automation arbitrage. Strategic planners have a mandate to invest in new approaches or fall behind the competition.

Table Of Contents


  • Self-Learning Sets Smart Machines Apart
  • Opportunities for Service Providers to Bring Value Through Smart Machines

Background and Context

  • Service Providers' Offerings Will Evolve to Address Smart Machines
    • IoT Is Just Emerging and Is Ripe for the Evaluation of Solutions With Smart Machines
    • Data and Analytics Represent the Fuel for Smart Machine Growth

The Impact


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.