Gartner Research

Report Highlight for Market Insight: Service Providers Must Plan Now for Smart Machine Investments to Remain a Step Ahead of the Competition

Published: 01 August 2016

ID: G00314525

Analyst(s): Frances Karamouzis , Alex Soejarto


Smart machines are on the rise and will augment talent and debunk the idea that people and process are inseparable. Years of labor arbitrage for advantage will cede to automation arbitrage. Strategic planners have a mandate to invest in new approaches or fall behind the competition.

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