Gartner Research

Rethink Hammer's Process Principles to Innovate Your Processes

Published: 02 August 2016

ID: G00303835

Analyst(s): Janelle Hill


Digitalized products and services trigger the need to reinvent, not just improve, key processes. While most of Hammer's original seven process principles remain relevant, three must be updated for digital business success. Furthermore, simple process improvement techniques can stimulate innovation.

Table Of Contents
  • Key Challenges



  • Widen Your Perspective on "Process" and Go Beyond Automated and Standardized Workflows
  • Embrace a "Design for Change" Mindset and Leave Space for Workers to Adapt Their Practices to the Situation
  • Validate Processes for Their Ability to Deliver the New Value of Digitalized Products and Services
  • Drive Innovation With Simple Process Improvement Techniques

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.