Gartner Research

How Digital Government Can Be Both Inward- and Outward-Looking

Published: 05 August 2016

ID: G00310475

Analyst(s): Andrea Di Maio


Government CIOs must consider that, while digital government strategies are mostly focused on citizen service, their main and more sustainable benefits will come from the transformation of internal data and processes.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digital government strategies continue focusing on the front office and the digital constituent experience, potentially causing CIOs to put less emphasis on improving internal processes to make them more efficient
  • The external focus of open data is diverting the attention of government executives away from how to leverage it to increase operational efficiency and support digital transformation

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