Gartner Research

Market Guide for Microsoft Skype for Business Contact Center Partners

Published: 09 August 2016

ID: G00293641

Analyst(s): Drew Kraus , Bern Elliot


Microsoft Skype for Business does not offer its own contact center solution. This Market Guide provides planners with a review of the options and leading partner solutions for delivering this capability.

Table Of Contents

Market Definition

Market Direction

  • Skype for Business Architecture Options
    • Native
    • Integrated
    • Connected
    • Costs
    • Skype for Business Online (SfBO)

Representative Vendors

  • Microsoft Contact Center Partners
    • Clarity Connect
    • ComputerTalk
    • Enghouse Interactive
    • Genesys
    • Interactive Intelligence
    • Luware
    • Mitel

Market Recommendations

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