Gartner Research

How to Start Up a Business Process Competency Center to Deliver Better Business Outcomes

Published: 09 August 2016

ID: G00308062

Analyst(s): Samantha Searle


Businesses that set up a BPCC have a better track record in delivering strategically relevant business outcomes than those that do not. Enterprise architects should follow five best practices to establish a BPCC that demonstrates business value and avoids being viewed as a cost center.

Table Of Contents
  • Key Challenges



  • Identify the Key Stakeholders Whom the BPCC Will Support
  • Create a BPCC to Provide Three Types of Services
  • Staff Your BPCC With the Right Roles and Skills
  • Link BPCC Activities to Critical Business Outcomes
  • Seek Collaboration With Other Competency Centers

Case Study

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