Gartner Research

Market Trends: Case Management Software, an $8 Billion Untapped Opportunity

Published: 10 August 2016

ID: G00308303

Analyst(s): Fabrizio Biscotti , Janelle Hill


Solution architects seek to replace and modernize their case management solutions. Strategic planners of BPM suite providers, specialist COTS case management application providers, BPM-platform-based CMF providers, and consulting and system integrators should not miss this business opportunity.

Table Of Contents


Market Trend

  • Relevant Forecast Assumptions
  • Case Management Software Addresses Business Domains With a High Volume of Consequential Exceptions
  • Introducing CMFs
    • BPM Platform Providers Deliver CMFs Using Layered Models
  • Market Structure Trends
    • Size of the Market
  • Buyers Struggle to Match Requirements to Technology Options and Providers

Vendors to Watch

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