Gartner Research

Case Study: Industrial Materials Supplier Translates Assessment Into Action for Improved Customer Service and Reduced Cost

Published: 12 August 2016

ID: G00303790

Analyst(s): Paul Lord


Benchmarking and maturity assessments are most impactful when they inspire and guide change to deliver results. Supply chain leaders can use this case study — which profiles a company that followed analysis with action, and aligned incentives with processes — to achieve breakthrough results.

Table Of Contents
  • Key Challenges



  • Case Study
    • Background
    • Challenge
    • Approach
    • Results
    • Insights and Lessons Learned

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