Gartner Research

Best Practices for Engaging With IAM Professional Services Firms

Published: 11 August 2016

ID: G00274073

Analyst(s): Brian Iverson , Felix Gaehtgens , Anmol Singh


Consultants, system integrators and, occasionally, managed services are essential contributors to the success of an IAM program. IAM leaders should follow the guidance in this research to successfully engage with IAM professional services firms.

Table Of Contents
  • Key Challenges



  • Focus on the Elements of IAM Professional Services That Are Most Valuable
  • Insist on a High-Quality Statement of Work for Every Engagement
    • Scope
    • Approach
    • Deliverables
    • Resources
    • Timing and Financial Arrangements
  • Retain Ownership of All Project Risks

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