Gartner Research

The CIO's Journey to Cloud SaaS: An 'All in, Flip' Strategy

Published: 19 August 2016

ID: G00313263

Analyst(s): Janelle Hill , Daryl Plummer


As multiple business unit managers embark on their own journeys to cloud SaaS, CIOs must face the fact that they will no longer provide primary support for business applications. This trend will forever change their role and the focus of their organization from technology provider to cloud broker.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • The accelerating pace and number of business unit journeys to public cloud SaaS are forcing CIOs to create an "all in, flip to cloud SaaS" strategy and face its ramifications to their role and their organization sooner than they expected
  • The proliferation of cloud SaaS solutions triggers the need for CIOs to transition their organization from a technology-providing cost center to a cloud brokerage value center
  • With many business applications rapidly moving to cloud SaaS, CIOs must rethink their set of must-have services to offer that will add value to an "all in, flip to cloud SaaS" business strategy (or risk becoming irrelevant)
    • Cloud SaaS Administration and Support
    • Cloud Integration Brokerage
    • Cloud SaaS Procurement and Governance

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