Gartner Research

Critical Capabilities for Property and Casualty Insurance Claims Management Modules

Published: 16 August 2016

ID: G00290535

Analyst(s): Jeff Haner


In response to insurance CIO requirements to support digital business and growth, claims management vendors are adding advanced functionality and hosting and regional capabilities. However, many lack production experience. CIOs should avoid being the first customer to try a new capability.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • 1insurer
    • CSC
    • Duck Creek
    • Guidewire
    • Majesco
    • SAP
    • Systema
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Configuration
    • Multichannel Support
    • Supply Chain Management
    • Fraud Management
    • Catastrophe Management
    • Alternative Delivery
    • Internationality
  • Use Cases
    • Process Definition
    • New Claim Submission and Tracking
    • Catastrophe Management
    • Fraud Identification and Investigation
    • Hosted Deployment
    • Multiregional Support
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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