Gartner Research

Align the Demand-Driven Maturity Journey With Supply Chain Outcomes

Published: 17 August 2016

ID: G00296024

Analyst(s): Jan Kohler, Paul Lord , Virginia Howard


A description of supply chain maturity based on capability characteristics is not enough for successful change. To drive aligned improvement, supply chain leaders must demonstrate the connection between capabilities and outcomes in their strategic communications.

Table Of Contents


  • Distinguishing Between Supply Chain Characteristics, Capabilities and Outcomes
  • Targeting Both Customer Experience and Business Performance Outcomes
  • Understanding Outcomes, Metrics and Characteristics Across the Supply Chain Maturity Stages
    • Stages 1 and 2: React and Anticipate
    • Stage 3: Integrate
    • Stage 4: Collaborate
    • Stage 5: Orchestrate

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