Gartner Research

Postmodern ERP Disaster Recovery and Business Continuity Planning Must Include External Providers

Published: 18 August 2016

ID: G00313702

Analyst(s): Pat Phelan, Denise Ganly

Summary

In increasingly complex postmodern ERP environments, the risk of disruptive events occurring is not limited to the "four walls" of your organization. CIOs must plan for how to maintain business continuity and recover from a disaster when the disruption involves external providers.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Review Your ERP BCM Program's BCP, and Understand What Processes Run on Systems Outside Your Direct Control
  • Ensure Your ERP Service Providers Have BCPs and DR Plans Adequate for the Processes They Deliver for You
  • Include External Providers When You Test Your BCP and DR, and When Monitoring Your ERP Environment for Outages

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