Gartner Research

Determine Warehouse Operational Complexity to Maximize Operational and Warehouse Management System Efficiency

Published: 19 August 2016

ID: G00311460

Analyst(s): Simon Tunstall


Warehouse complexity, not business size or similar factors, is the primary determinant of warehouse management scale and scope. This research provides a framework to help logistics leaders manage complexity drivers and measure the fitness and scalability of warehouse management systems.

Table Of Contents
  • Key Challenges



  • Gartner's Warehouse Operational Complexity Model
  • Identify External Factors That Drive Complexity
  • Review Operational Activity Segments (Inbound, Outbound, Oversight and Operational Support) to Understand Contributors to Complexity
    • Inbound Segment Process Review Sample Detail
  • Review Robustness and Complexity of Interfaces
  • Determine Whether the WMS Can Support the Level of Complexity

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.