Gartner Research

Smart City Governance Requires a Sustainable Strategy With Well-Defined Objectives

Published: 23 August 2016

ID: G00313232

Analyst(s): Bettina Tratz-Ryan

Summary

Smart city governance roadmaps demand sustainable approaches in which cities define their goals with stakeholders, then collaborate on efforts measured by program performance and contribution to a wider vision. CIOs should define cross-domain key performance indicators to visualize their strategies.

Table Of Contents
  • Impacts

Analysis

  • The CIO's Role in Smart City Development
  • Conclusions

Impacts and Recommendations

  • CIOs require clarity when defining the size, scope and principles of a smart city vision to scale, orchestrate and contextualize data to maximum benefit
  • CIOs need to develop key performance indicators that measure citizen impact and efficiency of programs to satisfy accountability requirements for successful implementations
  • CIOs will be empowered to map back-office capabilities to smart city- and citizen-facing service delivery to define and develop service catalogs

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