Gartner Research

Smart City Governance Requires a Sustainable Strategy With Well-Defined Objectives

Published: 23 August 2016

ID: G00313232

Analyst(s): Bettina Tratz-Ryan


Smart city governance roadmaps demand sustainable approaches in which cities define their goals with stakeholders, then collaborate on efforts measured by program performance and contribution to a wider vision. CIOs should define cross-domain key performance indicators to visualize their strategies.

Table Of Contents
  • Impacts


  • The CIO's Role in Smart City Development
  • Conclusions

Impacts and Recommendations

  • CIOs require clarity when defining the size, scope and principles of a smart city vision to scale, orchestrate and contextualize data to maximum benefit
  • CIOs need to develop key performance indicators that measure citizen impact and efficiency of programs to satisfy accountability requirements for successful implementations
  • CIOs will be empowered to map back-office capabilities to smart city- and citizen-facing service delivery to define and develop service catalogs

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.