Gartner Research

The CIO's Journey to Cloud SaaS: Leave Your Legacy COTS Mentality Behind

Published: 22 August 2016

ID: G00313262

Analyst(s): Daryl Plummer , Janelle Hill


CIOs who bring their legacy, on-premises COTS mindset to the SaaS table risk being marginalized and seen as obstructing the time to value for their business. This research looks at how a true cloud SaaS strategy should change the relationship between the CIO and functional business leaders.

Table Of Contents
  • Key Challenges



  • Develop a True Cloud SaaS Mindset by Understanding How the Technology and Business Model Differences Reduce Many Concerns With COTS Applications
    • OTB Functionality Versus Customization
    • Customization Skills
    • Integration and Interoperability
    • Costs
    • Vendor/Product Viability
    • Security
  • Look for Cloud SaaS Offerings in Areas That Most Need Renovation, a Faster Pace of Change and the Highest Degree of Innovation
  • Adopt a "Cloud SaaS First" Strategy to Shift From How Fast and at What Cost In-House IT Can Deliver Functionality, Availability and Performance, to Time-to-Value and Realization of Business Benefits

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