Gartner Research

Gartner Magic Quadrant for Unified Communications as a Service, Worldwide


UCaaS is now a viable alternative for many (not all) enterprise deployments. Enterprise planners should look for expanded global capacity, better customer service and project management, an expanded set of APIs, and the ability to deploy a richer set of UC functionality led by mobility and video.

Published: 23 August 2016

ID: G00291960

Analyst(s): Daniel O'Connell , Bern Elliot

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • AT&T
    • BT
    • Fuze
    • Google
    • Interoute
    • Microsoft
    • Mitel
    • NTT Communications (Arkadin)
    • Orange Business Services
    • RingCentral
    • ShoreTel
    • Star2Star
    • Verizon
    • Vonage
    • West
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • A Worldwide Magic Quadrant
  • Other Notable UCaaS Vendors

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • SMBs
  • Midsize Enterprises
  • Large Enterprises

Market Overview

  • UCaaS Vendor Types
  • Key Market Trends

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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