Gartner Research

Market Trends: Five Critical Competencies for Successful CSPs Through 2021

Published: 23 August 2016

ID: G00295680

Analyst(s): Rishi Tejpal, King-Yew Foong


Developing key competencies can make a difference for the communications service providers competing within the changing market scenarios. CSP business unit leaders need to develop and invest in new competencies to address the market challenges of the future.

Table Of Contents


Market Trend

  • Key Market Challenges Will Drive CSPs' Strategic Positioning and Required Competencies
  • Market Structure Trend
    • Successful CSPs Must Build Five Critical Capabilities to Meet Market Challenges
    • The Five Critical Competencies Can Address the Major Challenges Facing CSPs
    • Analytics Will Be the Foundation to Enhance Four Critical Competencies

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