Gartner Research

China Summary Translation: 'How to Control IT Operations Management Costs in an Era of Business Digitalization'

Published: 29 August 2016

ID: G00315060

Analyst(s): Owen Chen , Will Cappelli


Gartner has identified six steps that infrastructure and operations leaders should follow to ensure the success of business digitalization, while reducing the overall cost of ITOM and the supported business processes. I&O leaders will need to balance spending between Mode 1 and Mode 2 investments.

Table Of Contents



How to Control IT Operations Management Costs in an Era of Business Digitalization

  • Key Challenges
  • Recommendations



  • Assess and Model Business Digitalization's Impact on ITOM Costs
  • Optimize the Spending Distribution Between Mode 1 and Mode 2 IT Investment
  • Embrace a Data/Analytics-Centric Approach to Monitoring
  • Extract Digital Business Data From IT Operational Data for Delivery to Business Leaders
  • Use SaaS-Based Monitoring, Analytics and Automation Services, Where Appropriate
  • Define, Refine and Automate IT Operations Processes, Establishing Feedback Loops With the Appropriate Development Processes

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.