Gartner Research

Digital Channel Survey 2016: What Digital Commerce Marketers Need to Know — Spotlight on Social and Mobile

Published: 30 August 2016


The website remains the most effective marketing channel for all stages of the digital commerce customer journey, with social media ranked a close second. Marketers must continue to invest in enhancing web experiences while optimizing spend on social and mobile tactics that yield the best results.

Included in Full Research

  • Digital Commerce Marketers Are Highly Engaged in Setting Strategy and Owning the P&L, Followed Closely by Sales or Business Unit Leadership
  • The Website Is the Leading Channel for Awareness and Advocacy, Followed by Social Media, With Email Marketing Trailing Events in Nearly Every Stage of the Customer Journey
  • Social Sites Drive Traffic, Not Conversion, While Ratings and Reviews Rank as Highly Effective in Delivering Digital Commerce Results
  • Online-to-Offline Mobile Connection Technologies (Beacons, QR Codes, NFC) Lag in Adoption and Performance Compared to Well-Known Digital Tactics Adapted for Mobile
  • Mobile Marketing Investment Priorities Differ Greatly Between Digital Commerce Marketers and Those at Brands That Don't Track Commerce Revenue
  • Methodology
  • Definitions

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