Gartner Research

Survey Analysis: Align Digital Workers to Their Digital Workplaces and Coax IT to Share Its Success

Published: 31 August 2016

ID: G00308418

Analyst(s): Whit Andrews , Matthew Cain


IT employees are more positive and self-assured than other workers about the technological strength of their organizations. Digital workplace leaders must help IT translate its sense of proficiency to the rest of the workforce. Our broad new survey of digital workers documents workers' sentiments.

Table Of Contents

Survey Objective

Data Insights

  • Workers Feel Competent
  • But IT Feels More Positive Than Others
  • Digital Skills Baseline: IT Confident; Yet Many Workers Don't Feel Included
    • What Digital Workers Use Most Often
  • Digital Technology Generally Satisfies…But Satisfies IT Workers Especially Well
  • Where the Tools Come From
  • The Gaps Between IT, Management and Workers
  • What Is IT There for, After All
  • The Devices That Workers Value and Use
  • Methodology

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