Gartner Research

Business Productivity Teams Are Part of the Most Successful Digital Workplace IT Support Strategies

Published: 31 August 2016

ID: G00293562

Analyst(s): Hank Marquis , Whit Andrews


BPTs are present in organizations with the best perception of IT's value. Our survey confirms that people who work alongside IT are more positive about their digital technology experience. CIOs and IT leaders should use BPTs to boost business value that IT delivers to the digital workplace.

Table Of Contents
  • Key Challenges



  • Develop a BPT Program to Embed IT Workers in High-Impact BUs to Improve Worker Digital Skills and Immediacy of Support and Improvement
  • Implement a BPT Pilot Program to Test the Approach in a Demanding Business Area With a Committed BPT Leader and Aligned BU Sponsor
  • Use BPTs to Discover Novel Applications of IT, and Move Them Into the Realm of Personally Obtained but Organizationally Approved and Supported IT Solutions

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