Gartner Research

Align Smart Workplace Efforts With Employee Needs for Knowledge-Based Work

Published: 31 August 2016

ID: G00311542

Analyst(s): Mike Gotta


Digital workplace leaders expect the smart workspace to improve productivity, information sharing, collaboration and employee engagement. However, to do so requires that the IT and facilities organizations work closely together — leveraging a unified planning framework.

Table Of Contents
  • Key Challenges



  • Create Scenarios That Define a Future-State Experience in a Smart Workspace
  • Identify Gaps in Current Approaches Used to Improve Knowledge-Based Work
  • Define Smart Workspace Impacts and Benefits to Create Business Justification
  • Extend Gartner's ACME Framework to Include Activity-Based Working
    • Making Collaboration Work — Gartner's ACME Framework
    • Extending ACME to Include Activity-Based Working Principles

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