Gartner Research

Create Integration Brokerage Agreements That Minimize Risk and Drive Better Results

Published: 01 September 2016

ID: G00315032

Analyst(s): Benoit Lheureux , Mary Wilcox


Integration leaders must ensure they build integration brokerage agreements and deliverables that will meet the specific requirements of their organizations. Outlined in this research are agreement best practices to clearly define roles, costs and service expectations.

Table Of Contents
  • Key Challenges



  • Develop IB Agreements That Reflect Your Organization's Priorities
    • Service-Level Agreements
    • Disaster Recovery
    • Intellectual Property
  • For Better Outcomes, Be Involved
  • Understand and Optimize Brokerage Costs

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