Gartner Research

Invest Implications: 'What's Hot in CRM Applications in 2016'

Published: 06 September 2016

ID: G00316114

Analyst(s): Adam Woodyer


At $28.6 billion in constant currency for 2015, the CRM market continues to grow at a rapid pace. 2016 growth is expected at 15.6%, while the compound annual growth rate through 2020 is 14.7%. Hot areas in CRM are shifting away from cloud and social toward analytics and multichannel technologies.

Table Of Contents

Company Impact

Investment Implications

What to Watch

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