Gartner Research

Market Guide for Voice-of-the-Customer Solutions

Published: 06 September 2016

ID: G00314474

Analyst(s): Jim Davies

Summary

VoC tools enable CX leaders to understand customer experiences, perceptions and expectations. These tools vary significantly based on their heritage, but all VoC vendors aim to collect, analyze and act on various forms of feedback data. Our research examines representative vendors in this category.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • VoC Suite Vendors
    • CallMiner
    • Clarabridge
    • ClickFox
    • Confirmit
    • ForeSee
    • InMoment
    • iSKY
    • MaritzCX
    • Medallia
    • Nice
    • Qualtrics
    • Questback
    • ResponseTek
    • SandSIV
    • Satmetrix
    • Verint

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