Gartner Research

Rigorously Manage and Govern Service Providers to Stop Them From Managing You

Published: 06 September 2016

ID: G00314522

Analyst(s): Alan Stanley, Frances Karamouzis

Summary

Lack of structure, consistency and process for management and governance of service providers often results in provider preference, rather than business need. Sourcing executives must ensure business participation in a standardized service provider performance process to assess quality delivery.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Classify and Prioritize Service Providers Based on Business-Driven Sourcing Strategy
  • Implement an Aligned Service Provider Performance Review Process That Is Standardized, Simple and Executable
  • Engage Your Stakeholder Community in the Service Provider Performance Management Process

Case Study

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