Lack of structure, consistency and process for management and governance of service providers often results in provider preference, rather than business need. Sourcing executives must ensure business participation in a standardized service provider performance process to assess quality delivery.
- Classify and Prioritize Service Providers Based on Business-Driven Sourcing Strategy
- Implement an Aligned Service Provider Performance Review Process That Is Standardized, Simple and Executable
- Engage Your Stakeholder Community in the Service Provider Performance Management Process
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