Gartner Research

Supply Chain Brief: Order Management Excellence Continues to Elude the Consumer Products Industry

Published: 09 September 2016

ID: G00314779

Analyst(s): Steven Steutermann

Summary

Findings from the 2015 Gartner Customer Service Strategy survey indicate the order management function is underfunded. Supply chain leaders responsible for customer service can prioritize investments to improve order management capabilities and meet rising customer expectations.

Table Of Contents

What You Need to Know

Analysis

  • The Current State of Order Management
  • What Must Customer Service Leaders Address?

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