Gartner Research

Accelerate Supply Chain Change by Understanding How the Brain Works

Published: 14 September 2016

ID: G00314761

Analyst(s): Ken Chadwick

Summary

Leaders of supply chain change initiatives can counter resistance and build momentum more quickly by incorporating an understanding of how people respond to change into their change plans.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Move Past "Change Resistance," and Focus on Understanding How Employees React to Change
    • Apply Techniques That Will Reduce the Threat Response
  • Help Employees Redefine Their Own Value and Impact Within the Supply Chain Organization
    • Mastery
    • Choice
  • Focus on How the Change Impacts Employee Perceptions of, and Interactions With, Their Workplace Social Environment
    • Reputation
    • Relationships
    • Equity

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