Gartner Research

Accelerate Supply Chain Change by Understanding How the Brain Works

Published: 14 September 2016

ID: G00314761

Analyst(s): Ken Chadwick


Leaders of supply chain change initiatives can counter resistance and build momentum more quickly by incorporating an understanding of how people respond to change into their change plans.

Table Of Contents
  • Key Challenges



  • Move Past "Change Resistance," and Focus on Understanding How Employees React to Change
    • Apply Techniques That Will Reduce the Threat Response
  • Help Employees Redefine Their Own Value and Impact Within the Supply Chain Organization
    • Mastery
    • Choice
  • Focus on How the Change Impacts Employee Perceptions of, and Interactions With, Their Workplace Social Environment
    • Reputation
    • Relationships
    • Equity

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.