Gartner Research

Create Vendor Rules of Engagement to Promote Collaboration and Maintain Risk Oversight

Published: 12 September 2016

ID: G00310599

Analyst(s): Luke Ellery


Direct collaboration between vendors and the business can deliver real value, but it also introduces risks if oversight is not maintained. IT vendor management leaders need to facilitate a risk-conscious approach to working with vendors by establishing vendor rules of engagement.

Table Of Contents
  • Key Challenges



  • Develop Engagement Rules for Employees and Vendors That Encourage Collaboration While Protecting Intellectual Property, Commercial Leverage and Corporate Reputation
    • Establish Vendor Engagement Rules for Your Employees
    • Establish and Implement a Vendor Code of Conduct
    • Showcase Your Vendor Rules of Engagement
  • Implement Light-Touch Oversight to Identify High-Risk Vendors and Facilitate Governance
  • Encourage and Reward an Environment of Risk-Conscious Collaboration Between Your Organization's Staff and Vendors

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