Gartner Research

Create Vendor Rules of Engagement to Promote Collaboration and Maintain Risk Oversight

Published: 12 September 2016

ID: G00310599

Analyst(s): Luke Ellery

Summary

Direct collaboration between vendors and the business can deliver real value, but it also introduces risks if oversight is not maintained. IT vendor management leaders need to facilitate a risk-conscious approach to working with vendors by establishing vendor rules of engagement.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Develop Engagement Rules for Employees and Vendors That Encourage Collaboration While Protecting Intellectual Property, Commercial Leverage and Corporate Reputation
    • Establish Vendor Engagement Rules for Your Employees
    • Establish and Implement a Vendor Code of Conduct
    • Showcase Your Vendor Rules of Engagement
  • Implement Light-Touch Oversight to Identify High-Risk Vendors and Facilitate Governance
  • Encourage and Reward an Environment of Risk-Conscious Collaboration Between Your Organization's Staff and Vendors

Case Study

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