Gartner Research

Five Best Practices for Effective Change Control of the DevOps Toolchain

Published: 13 September 2016

ID: G00310306

Analyst(s): Ian Head


Unregulated changes to the DevOps and continuous delivery toolchain cause service incidents. Change control of the tools is essential, but so as not to harm release velocity. I&O leaders should augment traditional ITSM practices with "trust and verify" techniques to raise service quality and morale.

Table Of Contents
  • Key Challenges



  • Basic Good Practice Is a Precondition
  • Use Good Source Code Version Control Practices
  • Extend Version Control to the Toolchain
  • Use Trust-and-Verify Change Management
  • Evolve From "Separation of Duties" to "Nobody Touches the Live Environment"
  • Keep Accountability for the Infrastructure Platform With the Enterprise CAB

Case Study

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