Gartner Research

What to Consider Before Canceling Your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support

Published: 22 September 2016

ID: G00316405

Analyst(s): Pat Phelan

Summary

Gartner clients are asking about canceling their maintenance agreements with enterprise resource planning vendors as ERP leaders explore alternative support options. ERP leaders must understand the impact of any cancelation and plan for ongoing ERP maintenance and support services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the Scenarios in Which Canceling Your ERP Vendor's Maintenance Agreement May Be a Good Business Decision
  • Determine Whether Your Enterprise Is a Good Candidate for Canceling the ERP Vendor's Maintenance Agreement
  • Consider Potential Risk Factors Before Canceling Your ERP Vendor's Maintenance Agreement
  • Before Canceling Your ERP Vendor's Maintenance Agreement, Assess Which of Four Alternative Support Options Will Best Meet Your Needs
  • Prepare for Life After Canceling Your ERP Vendor's Maintenance Agreement

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