Gartner Research

Maverick* Research: Tackle Toxic Workers to Improve the Employee Experience in the IT Organization

Published: 22 September 2016

ID: G00308327

Analyst(s): Carol Rozwell


Toxic workers whose behaviors are unchecked wreak havoc in the IT organization. This research explains the impact of toxicity and suggests how to deal with it effectively. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Table Of Contents


  • *Maverick Research
  • The Cost of a Toxic Workplace
  • Why Is Toxic Behavior Ignored?
    • Range of Toxic Actions
    • Workplace Bullying and the Law
    • Recommendations for IT leaders Who Are Individual Contributors
    • Recommendations for IT Leaders Who Are Team Managers
    • Recommendations for CIOs

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