Gartner Research

Vendor Rating: AT&T

Published: 23 September 2016

ID: G00298160

Analyst(s): Neil Rickard , Danellie Young , Deborah Kish , Frank Marsala , Bill Menezes , Akshay K. Sharma, Mentor Cana


AT&T proves a strong choice for U.S. and global communications services, spanning consumer and enterprise services. Customers and prospects must assess its transformation journey against the competition, how it leads to agile services with improved manageability and at lower total cost of ownership.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Positive
    • Traditional and Next-Generation Telecom Services
    • Wireless Competition Is Increasing
    • Managed Network Services and UCaaS
    • Hosting and Data Centers Continue to Evolve
    • Consumer Business Remains Strong
  • Support/Account Management: Strong
  • Pricing Structure: Variable
    • Traditional and Next-Generation Telecom Services
    • Wireless
    • Managed Network Services
    • Hosting
    • Consumer
  • Technology/Methodology: Positive
    • Traditional and Next-Generation Telecom Services
    • Wireless
    • Managed Network and IoT Services
    • Hosting
    • Consumer
  • Strategy: Strong
  • Corporate Viability: Positive
    • Financial: Positive

Additional Analyst Insights

  • Sales/Distribution

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